Hello Tromsø AS (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Norwegian privacy laws.
1. Information We Collect
When you contact us, make a booking or use our website, we may collect:
- Name
- Email address
- Phone number
- Booking details
- Payment-related information (processed securely by our payment providers)
- Technical information such as IP address, browser type, device information and website usage
- Any information you voluntarily provide when contacting us
2. How We Use Your Information
We process your personal data to:
- process and manage bookings;
- communicate regarding your tour or booking;
- respond to enquiries;
- improve our website and services;
- comply with legal and accounting obligations;
- prevent fraud and protect our legitimate business interests.
3. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- performance of a contract;
- compliance with legal obligations;
- your consent where required;
- our legitimate interests in operating and improving our business.
4. Sharing of Information
We never sell your personal information.
We may share information only when necessary with trusted third parties, including:
- payment providers;
- booking systems (such as Bókun);
- website hosting and IT providers;
- accounting services;
- public authorities where required by law.
All third parties are required to protect your information.
5. Data Retention
We retain personal data only for as long as necessary to provide our services and comply with legal obligations.
Certain booking and accounting records may be retained for longer periods where required by Norwegian law.
6. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Your Rights
Under the GDPR, you may have the right to:
- access your personal data;
- request correction of inaccurate information;
- request deletion of your data;
- request restriction of processing;
- object to certain processing activities;
- withdraw consent where processing is based on consent;
- request a copy of your data (data portability).
If you believe your rights have been violated, you also have the right to lodge a complaint with the relevant data protection authority.
8. Cookies
Our website uses cookies to improve functionality, analyse website traffic and enhance your browsing experience.
You can manage or disable cookies through your browser settings.
9. Third-Party Services
Our website may use third-party services such as:
- Google Analytics
- Google Maps
- Social media integrations
- Booking platforms
These services may collect information in accordance with their own privacy policies.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
11. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact:
Hello Tromsø AS